Refund Policy

Last updated: 11 November 2026

Designing a planet is free, so you can see exactly what you get before you pay. You pay $19 only when you wrap your planet as a gift.

1. When you get your money back

You can ask for a full refund within 14 days of purchase if the gift cannot be delivered or displayed because of an error on our side and we do not fix it within 7 days of your report.

2. Digital content delivered immediately

The gift is digital content delivered immediately after payment. At checkout you expressly agree to immediate delivery and acknowledge that you thereby lose the right to withdraw from the contract within 14 days. For this reason we do not refund a gift that works as described just because you changed your mind. Your statutory rights for digital content that does not work as described are not affected.

3. How to ask for a refund

Write to support@giftaplanet.com with the email address you used to buy and, if you have it, your order number, and tell us what is not working. We will get back to you as soon as we can.

Payments are handled by Paddle.com, our Merchant of Record. Approved refunds are paid back by Paddle to the original payment method; how long the money takes to appear depends on your bank.

4. After a refund

When a gift is refunded, its planet page is taken offline.